If you receive an error like the one below, there are two steps you can take:
1.) You can try resetting your password through this link:
2.) If password resetting does not work, please clear the "cache" on your web browser:
3.) Trying logging in with this URL
4.) If neither #1, #2 or #3 doesn't work, please email OSI Affiliates, the provider of our tracking software directly at firstname.lastname@example.org.